◆ How long does processing take?
Orders are processed within 3–5 business days before shipment.
◆ How much is shipping?
USPS Standard is $12.00 and Express Shipping is $25.00 per order.
◆ What is the FREE150 code?
FREE150 is our free-shipping code — enter it at checkout for free shipping on orders over $150.
◆ How do I track my order?
Every order ships with tracking, and you'll receive email updates from shipment through delivery.
◆ What is your return policy?
Items must be returned within 14 days of delivery, unused and unworn, in original packaging with all tags and certificates intact. Leather goods and custom apparel are returnable only for manufacturing defects; limited-edition and custom pieces are final sale. See our Shipping & Returns page for full details.
◆ Do you offer exchanges?
Exchanges may be granted for size adjustments or defective items, pending availability — contact support@onriopulence.com within the 14-day window.
◆ What if my item arrives damaged?
Email support@onriopulence.com within 3 days of delivery with photos of the item, packaging, and your order confirmation number. We'll replace or repair it at no cost once verified.
◆ Are the ONRÍ Optics sunglasses in stock?
Yes. Our signature sunglasses are in stock now in Black and Turtle Shell.
◆ Does my purchase support anything beyond the product?
Yes — 10% of every purchase directly supports ONRÍ Elevation Initiative Inc., funding programs for empowerment, personal growth, and community elevation.
◆ How do I contact you?
Use our Contact page — we respond to every message.